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Delivery Policy & Shipping Information

Delivery Methods

Kim's Florist delivers your flowers and gifts personally. We have a door-to-door service where your flowers are delivered by our trusted delivery team. In the event your order is to be delivered outside of Johor please refer to our Out Of State delivery policy.

Delivery Restriction

  • Due to many schools, guarded communities, and factories' security regulations, delivery to these areas cannot be guaranteed. Flowers will be given to the security office unless advised otherwise.
  • Flowers ordered to be delivered in very rural areas.
  • Deliveries are not guaranteed if no LOCAL phone number of the recipient is mentioned on the order.
  • Deliveries are not guaranteed for orders received after 2.00pm local time. We will deliver your flowers on the following working day.
  • No deliveries on Sundays and Public Holidays.
  • Due to religious regulations, we are unable to ship wine/ alcohol/ non-halal products to/within certain areas.

Peak Holiday Times

The floral and gift business experiences an increased and large volume of orders during peak seasonal holidays, such as:

  • Chinese New Year
  • Valentine's Day
  • Mother's Day
  • Hari Raya Aidilfitri
  • Christmas

While we normally can guarantee delivery on the exact date you choose for delivery, the high volume of order we have during peak holidays prevents us from guaranteeing delivery during those dates. During these times, we may ask our customers at "checkout" to select an alternate delivery date in the event we cannot meet your originally requested date. Please keep this is mind when placing your order during peak holiday times.

View our time chart here.

Delivery At Specific Time

Please note that if delivery is to be made at a specific time (Eg. At 3.45pm) or within a very short time frame (Eg. 3.45pm - 4.00pm) it is subjected to the availability of resources and drivers available. For express delivery, please contact us for details.

Re-Delivery Charges

For re-delivery of orders, a delivery surcharge will be applicable. If re-delivery is not made on the same working day or the next working day (within working hours), please note that we will have to replace your order to ensure that only the freshest flowers available are sent to the recipients. This order is chargeable at 25% discount off the original price and is applicable for ALL perishable gifts — flowers, fruits, gourmet hampers and cakes.

Redirection Charges

For redirection and alternate address of orders, a delivery surcharge will be applicable. In the event that the order is cancelled after delivery has been attempted once, the full price will still be payable.

Cake Delivery

Please note that for ALL cake deliveries, there will be no cancellation allowed after the order is confirmed. In the event that a cancellation is requested, the order will still be chargeable at the full price.

Out Of State Delivery

Out of state deliveries are made to locations out of Johor. Floral arrangements delivered to these areas may vary due to floral availability.